5v555 Privacy Policy
& Data Protection

1 What Information We Collect

5v555 may collect the following types of information in order to provide its services:

1.1 Information You Provide Directly

• Name, date of birth, and contact details (email or phone number)
• Username and password provided when creating an account
• Documents uploaded for identity verification (national ID card or others)
• Financial transaction details — bKash, Nagad, or Rocket account numbers
• Messages and information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of access to the website, time spent, and pages visited
• Information collected through cookies and similar tracking technologies
• Betting history and gaming activity logs

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive limited information about you from trusted third-party services. This information is used solely for verification purposes.

2 Purpose of Using Information

5v555 uses your information for the following legitimate purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions — starting from a minimum of ৳500
• To manage bonuses and promotional offers, such as the 120% welcome bonus
• To provide customer service — via 24/7 live chat and email
• To conduct monitoring for anti-money laundering and fraud prevention
• To improve the platform technically and enhance the user experience
• To meet legal obligations and cooperate with regulatory authorities
• To ensure responsible gaming and identify at-risk behaviour

We may use your information for marketing purposes, but you will be given a separate opportunity to consent to this.

3 Information Sharing & Disclosure

5v555 never sells your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Service Provider Partners

Our trusted partners responsible for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management may access limited information. These partners are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose information in response to a court order, a lawful request from an investigative authority, or applicable law. In such cases, we provide only the minimum information required by law.

3.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. We will notify you in advance of any such event, and the same standard of privacy protection will continue to apply.

4 Data Security Measures

5v555 maintains both technical and organisational security measures to keep your information safe:

• SSL Encryption: All of our data transmissions are secured with the highest level of SSL encryption, making it virtually impossible for third parties to decode the information.
• Access Control: Only authorised personnel can access your information, and a log of every access is recorded.
• Secure Servers: All data is stored in encrypted form on secure servers, and regular security audits are conducted.
• Two-Factor Verification: An additional layer of verification is applied to logins and financial transactions to prevent unauthorised access.
• Regular Security Audits: Our technology team regularly conducts risk assessments and penetration tests to identify potential vulnerabilities.

Please keep in mind that complete security cannot be guaranteed when transmitting information over the internet. We take every precaution, but users also bear responsibility for keeping their account passwords secure.

5 Cookies & Tracking Technologies

The 5v555 website uses cookies and similar technologies to operate smoothly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Necessary to maintain login status and ensure security. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings, such as language preference.
• Analytics Cookies: Help us understand how users interact with our website and improve our services.

5.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, doing so may limit some functionality of the website.

6 Your Rights & Choices

As a user of 5v555, you have the following rights regarding your information:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: If your personal information is inaccurate, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases, you can request that restrictions be placed on the use of your information.
• Right to Opt Out of Marketing: You can remove yourself from marketing communications at any time.
• Right to Data Portability: Where applicable, you can request your information in a structured and commonly usable format.

To exercise these rights, please contact our support team. We will review your request as promptly as possible.

7 Data Retention Period

5v555 retains your information only for as long as necessary. Information may be retained while your account is active and beyond, for the following reasons:

• To meet legal obligations related to anti-money laundering and know-your-customer verification
• As evidence in the event of a potential dispute or legal claim
• To maintain transaction records for the period required by financial regulatory authorities

After the applicable retention period, unnecessary information is securely deleted or processed in a way that it is no longer personally identifiable.

8 Privacy of Minors

5v555 is an adults-only platform intended solely for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If a guardian suspects that their child has registered on our platform, please contact our support team immediately.

9 International Data Transfers

To provide our services, your information may sometimes be processed or stored on servers outside Bangladesh. In such transfers, we ensure that the receiving party maintains a standard of data protection equivalent to or higher than this policy.

For international transfers, we apply protection agreements, standard contractual clauses, or other appropriate safeguards.

10 Third-Party Links

The 5v555 website may sometimes reference third-party services. These external services have their own privacy policies, and 5v555 is not responsible for their collection or use of information. We recommend that you review the privacy policy of any third-party service before using it.

11 Policy Changes

5v555 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a clear notice on the platform.

Continued use of the platform after any changes will be taken to mean that you have agreed to the updated policy. We recommend that you visit this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights relating to your information, please contact us:

Your privacy is very important to us. 5v555 is committed to always handling your information with the highest level of security and respect.